Cancellation & Returns

You may request cancellation of an order while it is still pending approval. Once an order has been approved and dispatched, it can no longer be cancelled from your account — please raise a support ticket and our team will advise.

If our team rejects an order (for example, due to stock or pricing), any reserved stock is released automatically and you are notified with the reason. No charge applies to a rejected order.

If a product arrives damaged, defective, or not as described, raise a support ticket with your order number and photos within a reasonable time of delivery. Eligible items may be replaced or credited after verification.

Manufacturer warranty, where applicable, is shown on the product page and is serviced per the manufacturer's terms. Warranty claims are separate from this returns policy.

Products damaged due to mishandling after delivery, or claims raised beyond a reasonable window, may not be eligible for return. Our team will confirm eligibility for each request.